#4572 Tickets email replies buggy? Should send back notification if error [ss16]
https://sourceforge.net/p/forge/site-support/16/
The answer adress in notification emails looks like answers would be appended as comments to the ticket, for instance: sasunit:bugs 29@bugs.sasunit.p.re.sf.net See also attached message. Is this really intended to work like that? I think I have read this somewhere. If yes: I tried and it didn't. Please clarify, thanks, Andreas.
I tested as well, and the email took a while from send to when it was visible on site. I sent at 4:23p EDT, and it still wasn't visible when I checked before I left for the day (a little after 5). Though the api shows the post time as 4:54p.
On the other hand, the user's reply for their ticket never appeared.
Also, if there's some sort of error that prevents the message from posting, we need to notify the user (and optionally provide instructions to re-post via the web form?).
Possible example at https://sourceforge.net/p/forge/site-support/5347/