#4620 Ticket notifications to SF mailing lists [ss27]

v1.0.0
closed
nobody
None
Tracker
Cory Johns
2015-08-20
2012-07-26
Chris Tsai
No

https://sourceforge.net/p/forge/site-support/27/

User is trying to get tracker notifications sent to a mailing list via the ticket notification setting here

After further troubleshooting, the issue is actually that notifications are going out for "New tickets only" instead of the "All ticket changes" as it's set to.

Related

Tickets: #4620

Discussion

  • Chris Tsai - 2012-07-26

    Further comments suggest that the issue is actually that notifications are going out for "New tickets only" instead of the "All ticket changes" it should be set to.

     

  • Chris Tsai - 2012-07-26

    Confirmed that the issue is actually that it's the wrong setting that's being applied. Edited the description as such.

     

  • Chris Tsai - 2012-07-26
    • Description has changed:

    Diff:

    --- old
+++ new
@@ -2,4 +2,4 @@

 User is trying to get tracker notifications sent to a mailing list via the [ticket notification setting here](https://sourceforge.net/p/mrbs/admin/support-requests/options)

-It looks like we have the mailing list configured correctly, however tickets doesn't appear to be sending the messages properly to the specified address. At my suggestion, he's also tried sending directly to a few different email addresses (instead of a mailing list), and that doesn't seem to be working either.
+After further troubleshooting, the issue is actually that notifications are going out for "New tickets only" instead of the "All ticket changes" as it's set to.
     

  • Dave Brondsema

    Dave Brondsema - 2012-07-26
    • labels: support --> support, 42cc
    • component: General --> Tracker
    • milestone: limbo --> forge-backlog
     

  • Yaroslav Luzin - 2012-07-27

    created #135: [#4620] Ticket notifications to SF mailing lists (1cp)

    • status: open --> in-progress
     

    Related

    Tickets: #4620

  • Anonymous - 2012-07-29

    Originally by: leotrubach

    Hello!
    Actually the logic is the following:
    - When NewTickectsOnly is set notifications are sent when ticket is created
    - When AllTicketChanges is set notifications are sent when ticket is created and when it's edited.

    Looking for a way to add notifications for comments

     

  • Anonymous - 2012-07-29

    Originally by: leotrubach

    Hello!
    Actually the logic is the following:
    - When NewTickectsOnly is set notifications are sent when ticket is created
    - When AllTicketChanges is set notifications are sent when ticket is created and when it's edited.

    Looking for a way to add notifications for comments

     

  • Yaroslav Luzin - 2012-08-06

    Closed #135, changes are in 42cc_4620 branch.

    • status: in-progress --> code-review
     

  • Dave Brondsema

    Dave Brondsema - 2012-08-06
    • qa: Cory Johns
     

  • Cory Johns - 2012-08-08
    • status: code-review --> closed
    • milestone: forge-backlog --> forge-aug-10
     

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