#313 Easier way to accept a ticket
Originally created by: sf-overlords
Created by: max
Created date: 2010-04-28 08:34:39.346000
Assigned to:nobody
As it is, to accept a ticket I need change both "Status" and "Assigned To" fields. It's cumbersome. What if we show Accept button/link next to "Assigned to: nobody"?
Originally by: sf-overlords
Post by noostendorp:
I like this idea, but it is specific to the workflow mark developed. I would like to tease it out a little bit after launch, because I think there will be a lot of workflow-specific rules like these, and I would like for users to be able to encode them in some sort of abstract ruleset -- so you could create a rule that if a ticket goes from Assigned to -> Nobody to Assigned to -> X it also automatically changes status to "Accepted".
I also think our user search widget should have a hotlink to set to "me", which I will give to wes.
In the short term, this will also get a little easier in the new layout because assigned and status will be both on the left side.
Originally by: sf-overlords
Post by max:
Got it. For what it worth, here is what Trac team came up for 0.11,
http://trac.edgewall.org/wiki/TracWorkflow
Originally by: sf-overlords
Post by mramm:
Originally by: sf-overlords
Post by mramm:
We should do something like this eventually, but there's a lot to do before launch so I doubt that this is going to make it. I will ask design to see if we can make something that makes sense visually.