#5903 Incorrect tickets instance in notification mail redux [ss2960]

v1.0.0
closed
Tim Van Steenburgh
support (446) p3 (267) sf-1 (616)
General
nobody
2015-08-20
2013-02-28
Chris Tsai
No

[forge:site-support:#2960]

Hi,

All of a sudden, the format of the e-mail messages from our bug tracker has changed. This is playing havoc with my process for handling these e-mails.

Take the bug 1163:

The first e-mail comes in with these e-mail fields:

reply-to: Ticket 1163 1163@bugs.oorexx.p.re.sf.net
subject: [oorexx:bugs] #1163 ooDialog (rev 9048) crash

then the next ones start coming in with these fields:

reply-to: "[oorexx:documentation]" 1163@bugs.oorexx.p.re.sf.net
subject: [oorexx:documentation] #1163 ooDialog (rev 9048) crash

Why do you suddenly start putting in [oorexx:documentation] ???

This is particularly annoying because we have a separate documentation bug tracker: http://sourceforge.net/p/oorexx/documentation/

Can you please put [oorexx:bugs] in the subject for all the e-mails from our bug tracker?

Looking back through my e-mail, it looks like this started around January 29 of this year.

Related to [#5691], perhaps this just needs [#5727] run against it, but that didn't actually help site-support/feature-requests, so perhaps more work is necessary.

Note:
https://sourceforge.net/rest/p/oorexx/bugs/1163/ contains: 

discussion_thread_url": "/p/oorexx/documentation/_discuss/thread/bb5b8157/",

And https://sourceforge.net/rest/p/forge/site-support/2960/ contains:

discussion_thread_url": "/p/forge/feature-requests/_discuss/thread/077767ca/",

Perhaps that's related.

Related

Tickets: #5691
Tickets: #5727

Discussion

  • Dave Brondsema

    Dave Brondsema - 2013-03-08
    • milestone: limbo --> forge-mar-22
     

  • Dave Brondsema

    Dave Brondsema - 2013-03-08
    • size: --> 1
     

  • Dave Brondsema

    Dave Brondsema - 2013-03-22
    • Milestone: forge-mar-22 --> forge-apr-05
     

  • Tim Van Steenburgh - 2013-04-03
    • status: open --> in-progress
    • assigned_to: Tim Van Steenburgh
     

  • Tim Van Steenburgh - 2013-04-03
    • status: in-progress --> blocked
     

  • Tim Van Steenburgh - 2013-04-03
    • status: blocked --> validation
     

  • Tim Van Steenburgh - 2013-04-03

    Fix script has been run. Need to verify with users that emails are correct now.

     

  • Chris Tsai - 2013-04-03

    I'm checking with the oorexx team in their ticket, but so far it looks good to me, the rest API shows the correct values on the tickets now, and the notifications I received a when I asked the oorexx team have the correct values as well.

    I'll let you know when I hear back from them.

     

  • Tim Van Steenburgh - 2013-04-03

    Thanks Chris.

     

  • Dave Brondsema

    Dave Brondsema - 2013-04-05
    • status: validation --> closed
     

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