#6159 Change default ticket permissions to allow Authenticated CREATE [ss3779]
closed
Tracker
2015-08-20
2013-04-25
No
[forge:site-support:#3779]
It seems that by default, only developers and admins are permitted to create tickets. In my view this is too restrictive, and counter-intuitive. Authenticated users should be allowed to create tickets on a project by default, because in most cases the main source of tickets will be end users, not developers. I discovered this situation by accident, and it was somewhat embarrassing: I repeated asked a user to use the ticketing system instead of sending me private emails, and made a point of telling him how easy it was, only to get an email saying that he couldn't create a ticket. I suspect many users have encountered this same situation and quietly gave up, resulting in many lost opportunities.
https://sourceforge.net/p/allura/git/merge-requests/19/