Email notifications have varying From addresses (e.g. the ticket submitter). Notifications should have a
Sender: header specified which refers to the system sending rather than the end-user we're doing it on behalf of.
This should be a stable value so that it can be used in mail filters (e.g. mailman). Perhaps the tool's email address would work well. Test how common clients (e.g. gmail) display it and if it affects replies at all.
Log in to post a comment.