Apache Allura™

Forge software for hosting software projects

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#4014 Trackers not sending notification mail [25066]

Milestone: v1.0.0

Status: closed

Owner: Tim Van Steenburgh

Labels: sf-4 (350)

Component: General

Reviewer: Dave Brondsema

Updated: 2015-08-20

Created: 2012-04-05

Creator: Chris Tsai

Private: No

https://sourceforge.net/apps/trac/sourceforge/ticket/25066

Configured my project to send notification mails on every tracker change; no mail is sent, neither on updates nor on new issues.
Tried both mailing list (with sf's noreply set to auto-accept) and my personal address.

This seems to be a result of our project's migration (https://sourceforge.net/projects/packfilemanager/). I installed the Tickets Tool for my personal project for test reasons and there it worked fine.
Other issues I have with the Tickets in packfilemanager:

can't create Milestones

irratically get "Sorry, can't fulfil this request right now" error message although action worked (for instance creating a new Ticket with Status other than "open")

can't filter by Group or Release (our user-defined Fields)

I can create new tickets for those but assuming they stem from the same issue, leave them here for now.

Discussion

Dave Brondsema - 2012-04-09

labels: support --> support, migration

milestone: limbo --> forge-apr-20
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Dave Brondsema - 2012-04-09

size: --> 4
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Cory Johns - 2012-04-12

Are we sure this is not a side-effect of [#3991]?

Related

Tickets: ~~#3991~~

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Dave Brondsema - 2012-04-12

Was [#3991] a display-only bug? (I assumed so) Also, I don't think the setting to send email to an address for all changes shares much with the standard subscription logic.

Related

Tickets: ~~#3991~~

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Tim Van Steenburgh - 2012-04-17

status: open --> in-progress

assigned_to: Tim Van Steenburgh
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Tim Van Steenburgh - 2012-04-18

Tracker notifications weren't being sent b/c notifications were disabled at the project level, possibly an unintended side-effect of migration. Turned project notifications back on with a mongodb update. Will continue to investigate root cause under [#4073].

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Tim Van Steenburgh - 2012-04-18

Error messages were caused by a bug in the tracker notification code which caused a 500 when project notifications were disabled. That is fixed in this ticket.

Help documentation for how to search/filter by custom fields will be provided by [#2818].

Related

Tickets: ~~#2818~~

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Tim Van Steenburgh - 2012-04-18

Edit Milestones page wasn't working b/c the default milestone field was missing, a side-effect of migration. This ticket contains a fix that will create the default milestone field if it's missing. Long-term goal is to refactor the Edit Milestones page [#1855].

status: in-progress --> code-review

qa: Jenny Steele

Related

Tickets: #1855
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Tim Van Steenburgh - 2012-04-18

forge:tv/4014

Code review + run tests.

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Jenny Steele - 2012-04-18

status: code-review --> closed
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Tim Van Steenburgh - 2012-04-19

status: closed --> in-progress
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Tim Van Steenburgh - 2012-04-19

Figure out why Allura got a 2nd _milestone created and fix it.

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Tim Van Steenburgh - 2012-04-19

forge:tv/4014 (force-pushed)

Code review + run tests. Also try to create some milestones and make sure extra "Milestone" custom fields aren't created.

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Tim Van Steenburgh - 2012-04-19

status: in-progress --> code-review

qa: Jenny Steele --> Dave␣Brondsema
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Dave Brondsema - 2012-04-19

status: code-review --> closed
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